Booklets are instant digital downloads, so all sales are final. Here is what that means, what to check before you buy, and the help you can always count on if a file goes wrong.
This policy forms part of our Terms of Service and applies to every booklet purchased through nuptialmassbooklet.com.
A booklet is delivered as a file the moment you pay for it. Once downloaded it cannot be returned, recalled, or un-seen — you keep the full value of the purchase, and we have no way to take it back. That is why digital goods are excluded from the return rights that apply to physical products, and it is standard practice across every instant-download marketplace.
The price is deliberately low and the preview deliberately complete, so that nobody has to gamble on whether the booklet is right for them.
Because the sale is final, we have made it possible to see exactly what you are getting before any payment. Designing and previewing is free — you pay only at the point of download. Before you check out:
A final sale doesn’t mean you are on your own. If the product itself is faulty, we will fix it — that is a repair, not a refund, and it is free. Tell us within 14 days of purchase if:
Write to support@nuptialmassbooklet.com with your order number and a description, attaching a screenshot if you can. We will re-render and re-issue the file at no charge. If we genuinely cannot deliver a working file, we will refund that purchase in full — because in that case you never received the product.
This does not extend to things outside the file: your own typos, your printer’s output, paper or color differences, or a change of mind about the design.
Neither of these is an exception to the no-refunds rule — they are corrections of a payment that should not have been taken.
If something has gone wrong, please contact us before disputing a charge with your bank. We can almost always resolve it faster and more usefully than a chargeback, which takes weeks and gives us no chance to fix the file. We reserve the right to suspend accounts with chargebacks filed without first contacting us, and to contest disputes that conflict with this policy.
Nothing in this policy limits any right you have under applicable law that cannot be waived by agreement. Some jurisdictions grant consumers rights that override a no-refund policy — where such a right applies to you, it prevails over this page, and we will honor it.
Email support@nuptialmassbooklet.com with your order number and what has happened. We read every message and aim to reply within two business days. Weddings run to a deadline, so if yours is close, say so in the subject line and we will prioritize it.